Archive for the 'ITS Updates' Category

Welcome Week Feedback for ITS Services

Published by Laura Thomson on September 15, 2011 in ITS Updates. 0 Comments

One of the goals of ITS is to cultivate a mission-driven, results-oriented high-performance culture; or to “Raise the Bar” in customer service. You can help them by taking a few minutes to give your feedback on the Student Service Desk Customer Service Survey. Your survey answers will be used for research purposes and bettering the Student Service Desk and Tech Services Center only.
If you have any questions about the survey or the Student Service Desk in general, please let them know.

Click here to complete the survey.

 

 

IT Upgrades for the Evening of Friday, May 20

Published by Laura Thomson on May 18, 2011 in ITS Updates. 0 Comments

To ensure we have a robust business continuity process for our critical information systems, information technology services will perform a live production test of our Netscaler failover capabilities. This event will take place Friday, May 20, between 7 p.m. and 7 a.m. During this test, there will be periods of time (approximately 60 minutes each) where service may be interrupted. You may experience connectivity issues with the following systems:

SLUGlobal
SLU.edu websites
Epic (EHR)
Eprescribe
MyChart
SLUApps.org

The Citrix Netscalers are network load balancers that direct internet traffic to the University’s critical web services. They are a key piece in making these services highly available and scalable. The 5/20 maintenance is the final phase of an effort to update the firmware of the Netscalers and re-design, reconfigure and change the network placement of them to increase reliability,security, and vendor supportability. It is an important process to help ITS in continuing to provide reliable, critical services to our internal and external customers.

 

ITS Updating Network Friday and Saturday (April 29-30)

Published by Tynan Shevlin on April 28, 2011 in General News, ITS Updates and On Campus. 0 Comments

From ITS:

To enhance performance, security and reliability, information technology services will update the network from 7:00-11:30 p.m., Friday, April 29, and 8:30 a.m.-3:00 p.m., Saturday, April 30. Magis file and print services will be unavailable during these times. Users may also experience brief, intermittent service interruptions when accessing other SLU systems during these times. For questions or concerns, contact the ITS Service Desk at 314-977-4000.

 

Internet Network Updates Scheduled Friday, April 22

Published by Tynan Shevlin on April 20, 2011 in General News, ITS Updates and On Campus. 0 Comments

To enhance performance, security and reliability, ITS will update the Internet network switches Friday, April 22, from 9 a.m.-1 p.m. Users may experience intermittent network outages during this time. For questions or concerns, contact the ITS Service Desk at 314-977-4000.  Please note: Due to the University holiday on Friday, the IT Service Desk will close Thursday, April 21, at 7 p.m. and will reopen Monday, April 25, at 7 a.m.

 

SLU Global Outage Planned for Wednesday, April 20

Published by Laura Thomson on April 20, 2011 in ITS Updates. 0 Comments

To enhance performance and reliability, Information Technology Services (ITS) will be performing system maintenance from 10 p.m. – midnight, Wednesday, April 20.

During this maintenance window, SLU Global (Blackboard) will be unavailable. For questions or concerns, please contact the ITS Service Desk at 314-977-4000.